illuminationGear Gift Card
illuminationGear Gift Card
NOTE: RMA-Returns / Order Changes / WARRANTY / PARTS / TECHNICAL SUPPORT ~
PLEASE USE EMAIL for FASTEST Possible Response.
Many requests are technical in nature and are easily answered/resolved via email/photos/links ~ and we're happy to assist you.
Rockledge, Florida, United States
10:00 am – 03:30 pm
CLOSED Saturday~Sunday, and all USPS Mail Holidays.
(We follow same Work Schedule as the USPS Post Office)
We ship out all in-stock products/USA Orders SAME DAY (as long as funds have cleared by 3:00pm EST) - Monday through Friday, Excluding Postal Holidays. Items marked as out of stock will ship as soon as available - and you will be notified.
Please note that we discourage over the phone Credit Card transactions - this is to protect you. Giving out your Credit Card information over the phone to a stranger where they will then manually enter into a computer - is far less safe than directly entering your information yourself via SSL secure direct internet connection to our Credit Card or PayPal Checkout System.
NOTE: Due to recent fraud activities (stolen Credit Cards being used to make purchases from us) ~ if Order Shipping Address is different than Billing Address, we may - at our discretion - Cancel/Refund Order, or, add Signature Required Service to the Shipment. (This does not apply to our regular/repeat customers ~ only to first time unknown-to-us customers.)
Our Goal is to offer exceptional Customer Service - and as such, e-mails and phone calls are typically answered within a few hours of posting 5-6 Days a week! (except during the late evening/early morning hours)
We search the planet to find the best performance, highest user rated flashlights & outdoor gear and offer them at competitive prices and exceptional service.
We know - since we don't just sell these products - we use them too. We have many years of LEO Uniformed Patrol & Special Operations Duties, Search & Rescue, plus years of cycling-hiking-backpacking-camping experience, and, we are world travelers with over 90 years experience!
Thank You for Your Interest!
We accept all major credit cards - Credit Card purchases may be made quickly and securely via our easy to use Credit Card or Paypal Check Out Payment System.
WE DELIVER OUR PRODUCTS FAST!
All Orders include USA First Class shipping w/ Delivery Confirmation, and orders are typically shipped same day!
We stock 100% of our inventory, which allows us to ship to our customers right away. Our customers have come to expect fast deliveries and that is just what we do. It is rare that an item is placed on back order.
*SHIPPING & HANDLING
Just as we strive to reply to all eMail and Phone Queries within 1-2 hours, We ship out all in-stock products/USA Orders SAME DAY (as long as funds have cleared by 3:00pm EST) - Monday through Friday. Items marked as out of stock will ship as soon as available - and you will be notified.
Click here and Enter USPS Delivery Confirmation Number for update on Delivery.
International Orders require additional postage, and customs paperwork delivered in person to post office for mailing to a verified address - as such we may require 24-48 hours to process. We are not responsible for loss of Internationally shipped items due to the complexities involved with International Shipping.
RETURN / EXCHANGE POLICY
Shop knowing that your order is backed by a 100% Money Back Guarantee.
In the unlikely event that product/s received is not what was expected* - within 15 days we'll gladly take it back and give Customer a full refund - minus our Shipping Costs and Bank/PayPal Fees (Effective 2019~PayPal and Credit Card Companies no longer refund Transaction Fees to Merchants), or, we'll give full credit towards another item (Customer choice) - as long as product is received in original NEW condition (ie not used, broken or worn). All returns must be received as originally shipped - in original manufacturers packaging, with included accessories, manuals, warranty card, etc.
If product is defective*, we will gladly swap it out with new one within the first 15 days, after 15 days the Manufacturers Warranty will apply, and, as an AUTHORIZED DEALER for the products we sell - we will facilitate with the Manufacturer when necessary. (NOTE: Use of tools or disassembly of product will void warranty)
NOTE: International Customers / outside of USA ~ should contact the manufacturer directly for faster-better Warranty support.
*Personal preferences such as LED tint, LED centering, circuit pre-flash, inductor whine, minor HA cosmetic issues, lumen output modes/levels, slight beam imperfections/artifacts, etc - which does not affect the function of the product (ie produce light), will not be considered defect when returning items. The “try it before you buy it” method of purchasing is highly discouraged (we would much rather answer any/all pre sales email/phone call questions if you are unsure about a product meeting your needs)
Customer is responsible for return postage, and must request an RMA number prior to return/exchange of merchandise.
NOTE: Packages sent to us without RMA information on outside of package - will be returned to sender unopened.
And please do not use "Signature Required", it will delay arrival as we do not typically go to Post Office during their open hours.
PHYSICAL STORE FRONT/LOCATION
We do not have a physical store front, as selling our products exclusively online allows us to offer a much larger selection and better prices than most retail stores.
We do not sell or trade personal information collected from you - nor do we require that you create or sign up for an account or "membership" with us.